Ways to get help.
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Support form
For questions about Free or Pro, licenses and purchases. Include the details below so we can reproduce the problem.
Open the form -
Email
You can also write to us directly.
publisher@giosuite.com -
WordPress.org forums
Using a Free version? You can also post in the plugin’s public support forum.
GioCompress forum (opens in a new tab) GioContextAi forum (opens in a new tab)
Pro licenses include email support at the level listed in each plan: standard for 1 site, priority for 3 and 30 sites.
Contact support
Fields marked * are required. The more detail you add about your setup, the faster we can find the cause.
Licenses and accounts
Where do I find my API key and the Pro download?
Sign in to your account. The Licenses section shows your API keys and the domains linked to each one; the Downloads section contains the Pro add-on.
How do I activate Pro on a site?
Add the site’s domain to your license in the Licenses section of your account, install the Pro add-on next to the Free plugin and enter the API key on the plugin’s License page.
Can I use a license on more than one site?
Yes, depending on the plan: 1, 3 or 30 sites. You can remove a domain from your account and add another one.
Can I move to a plan with more sites?
Yes. Use the form below and we will help you upgrade, applying the remaining value of your current license whenever possible.
What happens when a Pro license expires?
The Pro features switch off and the plugin keeps working with the Free features. Pro updates stop until you renew.